Billing Policies

Calgary Web Design Payment Policies

The design world has a lot of unknowns and budgets are hard for everyone…

To help us still be friends after your development is complete, OSO Creative has developed the following terms and policies.

Rates /Fees

  • OSO Creative’s policy is to provide services on a flat-fee basis as much as possible.
  • Monthly/Yearly website hosting and service packages, or any other scheduled services payments are billed a monthly fee depending on the scope of work provided.
  • For work that is done on an hourly basis, the client will be charged a fee of $90-150/hr depending on the service provided.
  • Clients that have either signed an ongoing service package contract or are an NPO are eligible to a reduced hourly rate, within reason.
  • OSO Creative reserves the right to mark-up rush projects by 50-100% for all projects to be completed in less than standard development time.

Terms of Service

  • OSO Creative required a deposit to start deveopment on any project: Projects costing $1000 or less need to be paid in full,  project costing $1000-4000 require a 50% deposit, 30% on completion and 20% on launch, and projects costing over $4000 will be determined on a project to project basis.
  • In order to keep developments current and on schedule, OSO Creative reserves the right to invoice clients monthly for work done.
  • It is OSO Creatives policy to provide ALL clients with a written estimate and contract to review for acceptance.  It is the client’s responsibility to review the estimate and contract and requested changes or modifications in writing or email to before the estimate is finalized.
  • If a development gets cancelled by the client after the estimate and contract have been signed, the client is responsible for a cancellation fee equal to 25% of the total project value plus any billable hours to date.
  • Depending on the nature of the project, the client will be given a timeline for providing the required deliverables such as site develoment/launch stages, content, logos, graphics, etc. If the client falls behind the provided timeline, we will work with the client as much as possible to get the project back on track.  If the client falls more than 15 days behind, OSO Creative reserves the right to suspend the project and invoice any billable hours to date.  If the clients is behind more than 30 days, OSO Creative reserves the right to terminate the project and invoice the client for the remaining project balance.
  • Clients who had their project suspended or terminated must pay any outstanding balances plus applicable fees in order to reopen the project and continue development.

Payment Policy and Schedule

  • Invoices are sent via email on the 5th of the month and payment is due upon receipt and is expected to be paid within 15 days . Invoices for services other than hosting, website maintenance, and search engine optimization are issued according to contract guidelines or upon completion of work requested.
  • Existing clients in good standing may qualify for a credit account. If you would like to inquire about establishing a credit account for your business please contact our accounting department at
  • OSO Creative issues monthly hosting, maintenance, and contract invoices via Xero, and accepts payments through eTransfer or Square (credit card).
  • Payments made by credit card are subject to a 3% service charge.
  • OSO Creative also accepts payment via EFT to our bank account and is our preferred methos for accepting payments.  The client is responsible for any charges by their own banking insitution.
  • If the above payment are not an option for your business, OSO Creative will work with the client to determine an alternative payment method.
  • Please note as of January 1, 2020, we no longer accept payments via post mail.
  • It is the client’s responsibility to submit payments in a timely fashion so they are processed on or before the due date. Keeping in mind that transfers and credit card payment can take up to 5 business days to process.

Late or Non-Payment

  • Clients unable to pay their invoice by the due date must inform OSO Creative by emailing at least 5 business days before payment is due. OSO Creative will work with the Client to determine a new payment schedule. The Client is responsible for any applicable interest charges, but OSO Creative may waive the late fee.
  • Hosting and other monthly services fees are due 10 business days before the service date.
  • Hosting payments not received be the due date are subject to service and/or account disconnect on the 25th of the month.
  • OSO Creative retains ownership of all development, content, graphics, and other services until payment is received in full.
  • OSO Creative reservers the right to immediately disconnect and withold materials and files until payment is received in full.
  • Payments received past due are subject to a $150 late fee and 1.5% interest charge every 30 days until the balance due is paid in full. Invoices less than $500 will be subject to a $50 late fee and 1.5% interest charge per 30 days.

Service/Contract Termination

  • Requests for contract termination must be received in writing, or emailed to, no less than one 30 days prior to date of termination.
  • Clients who wish to change hosting acounts to a third party, or move their website to OSO Creative servers, must provide full access to the new hosting account no less than 15 days prior to contract termination.
  • OSO Creative reserves the right to charge a website migration fee of $500, paid in full, before any website will be migrated.
  • Clients terminating contracts may request a full site backup, made on the day of termination, sent via Gdrive or email.  If you require a hard copy, final backup files will be sent on a USB drive via mail, subject to a $50 processing and shipping fee.